Please read all the below information before
requesting an RMA number.
To return any item you will require a RMA number.
For a RMA number please use the
contact
us page and fill it out as described below.
Full Name: (type full name as on your
account with us)
Email address: (type your paypal email
address used for payment on your order)
Enquiry: (type your order number which can
be found in your "my account" then under "My orders" and reason for requesting
an RMA number)
Once you have
your RMA number you can download the return form
here (save to desktop) to send back with your item.
Return
policy on faulty items: The customer
may
contact us for a RMA number to return a faulty item anytime within the warranty
period for a replacement. Items received without an RMA number could be rejected
(returned to sender).The customer is responsible for
return postage costs.
Return policy on working items:
The customer may return a working item within 14
working days of receipt for a refund less original shipping costs and applicable
fees. The returned item is subject to a 15% restocking fee if used or opened.
The customer must contact us within 7 working days to request an RMA number. If
the RMA number is not requested with in 7 working days for a working item we
reserve the right to reject the return.
The customer is responsible for return postage
costs.
Please note
we reserve the right to reject the return of working item if they show signs
of abuse such as but
not limited to: Cracks, Dents and deep scratches.
Warranty
information: All items come with a 90 day free exchange warranty. The
warranty only covers malfunction and not damage caused by accident and or
misuse. Damage is defined by the
following but not limited to: Cracks, Dents and deep scratches
